topic Re: Heatmaps in Network Architecture & Design

Heatmaps

DeVoID — Thu, 18 Mar 2021 01:42:19 GMT

Anyone else here, want the ability to say how high up each AP is installed? and also whether its mounted on a wall or a ceiling?

I know I do.

We can have two offices here with different ceiling heights, and being stuck with setting a single height cant produce as accurate as possible heatmaps, can it?

Also, if its mounted on a wall, vertically, it has got to have a different heatmap than if it was mounted on a ceiling horizontally, right?

I cant be the first to ask this, so is there a chance this will ever happen? Heatmaps are very, very useful for helping to diagnose and troubleshoot potential issues, and I know having the above would probably help us out more.

i wasn't even told how important heatmaps were, and only found out after going through hell issues, which have thankfully been resolved. But now I have quite a few of my building plans done, those heatmaps have helped me understand some complex issues.

Anyone else curious about this?

Re: Heatmaps

StephanH — Thu, 18 Mar 2021 01:52:47 GMT

Hello,

To be sure. Which product are you talking about?

For example in XMC Floorplans you can set high, direction and mounting position.

Are you talking about XIQ?

Re: Heatmaps

DeVoID — Thu, 18 Mar 2021 01:55:35 GMT

Network Plan 360 in Extreme IQ. once you upload the floor plans, then draw them out, place the AP’s.

thanks,

Re: Heatmaps

SamPirok — Thu, 18 Mar 2021 20:16:53 GMT

That does sound like a useful feature, I’d encourage you to submit a feature request with your local SE. The more requests we get for a certain feature, the more of a priority we can make developing that feature. If you’re unsure who to reach out to for your SE, please let me know generally where you are located and I will find a local contact for you to speak with.

Re: Heatmaps

DeVoID — Thu, 18 Mar 2021 20:30:35 GMT

I think I may know who it is. But I have no problem saying who and where we are, so you could check that (Thank you for this, appreciated). I work for Community School of Naples, in Naples, Florida.

I think the persons name is Adam Clegg, but in checking my emails, he had included a couple of other people, so it may be one of them (im really not sure, and so you will clear that up for me) who is the SE (sales engineer, support engineer, ? sorry, not sure what SE stands for.

Thanks again Sam.

Best, Jason.

Re: Heatmaps

DeVoID — Thu, 18 Mar 2021 20:33:05 GMT

Have you ever thought to have this feature request thing within the community page (here basically)? Its just if we submit a feature request via email to our SE, we never know the status of that request, and whether other people have asked for the same feature. Know what i mean?

Thanks, Jason.

Re: Heatmaps

Brian_Anderson1 — Thu, 18 Mar 2021 20:37:23 GMT

I 2nd the ap orientation feature :).

Re: Heatmaps

DeVoID — Thu, 18 Mar 2021 20:53:31 GMT

AWESOME!

Thanks Brian. Also being able to set individual heights per AP (or set it globally if you have a building with all the same ceiling heights).

Re: Heatmaps

Brian_Anderson1 — Thu, 18 Mar 2021 21:07:15 GMT

If you click the Edit button by the floor name on the left hand side of Cloud IQ, you can set AP installation height per floor there. When you create your floor map, image etc, it is there too.

Re: Heatmaps

DeVoID — Thu, 18 Mar 2021 21:13:41 GMT

And that's the problem. Yup I can do it by floor for an entire building, but I have buildings where the ceilings are not the same height (yeah i know, crazy… but true) as others on the same floor. We have a building that's got about 15 rooms and 7 of them may all be 10 feet high, another 7 of them might be 15 feet and the remaining 1 is 8 feet high. So its possible I have a few ceiling mounted AP’s in the 15 foot high rooms, and some in the 10 foot high rooms. That’s just one example. I have an area where the ceiling is around 25 feet high. So, you see my issue.

Re: Heatmaps

DeVoID — Thu, 18 Mar 2021 21:21:15 GMT

Also bear in mind, we are on about 90 or so acres, and have 20 buildings. Most have two floors, but we have ones that are a single floor as well as another with three floors. Some are wooden frame, others are cinder block, as well as cinder block that's filled with concrete.

We have 160 AP’s in total, most are AP650(ah) for indoor use, and we have about 14 (or so) AP1130’s for outdoor (a couple used inside our sports field house - it’s a really big gym) use. We use ExtremeCloud IQ (EIQ).

Sorry, just wanted to give an idea of the size of the place, and what we use.

Regards,

Jason.

Re: Heatmaps

SamPirok — Fri, 19 Mar 2021 05:21:32 GMT

I just sent you a message with your local sales engineer (SE) @systemscsn. And I have indeed thought about bringing feature requests to the community, I’m hoping to make that part of our new gamification system (coming to a community near you later this year). There are a few legal concerns we’re still working through though, so I can’t make any promises yet.

@Brian Anderson, thanks for the suggestions and for seconding the feature request. If you want to submit your own feature request, that will help our engineering team prioritize this request. If you’re not sure who to reach out to for your SE to submit a feature request, please let me know where you are located generally, and I will find you a local contact to email.

Re: Heatmaps

DeVoID — Fri, 19 Mar 2021 18:10:24 GMT

Thanks Sam. I just sent you a reply message concerning this.

Legal reasons…… hmmmm… always something legal in the way, making what is a good thing more difficult to accomplish.. Well, I wish you luck getting that into the community page. I believe the benefits to your customers will really pay off having this in place, and I know there will be a lot of people in this community that appreciate your efforts to make this happen.

It will certainly engage your customers, as well as allow them to see any follow-ups on their feature requests, versus not knowing if the request has made it further than just being emailed to their SE.

Thanks again,

Jason.