https://community.extremenetworks.com/t5/network-architecture-design/contract-support/m-p/12667#M71 Hi Elba,<BR /> <BR /> Yes, an NBD AHR contract does include software and TAC support.<BR /> <BR /> -Brandon Thu, 06 Aug 2015 19:56:00 GMT BrandonC 2015-08-06T19:56:00Z https://community.extremenetworks.com/t5/network-architecture-design/contract-support/m-p/12666#M70 Hello! I have a doubt about the contract support, Does the support option <BR /> Next Business Day (NBD) AHR includes support in software and TAC?<BR /> <BR /> Thu, 06 Aug 2015 19:53:00 GMT https://community.extremenetworks.com/t5/network-architecture-design/contract-support/m-p/12666#M70 Elba_Garcia 2015-08-06T19:53:00Z https://community.extremenetworks.com/t5/network-architecture-design/contract-support/m-p/12667#M71 Hi Elba,<BR /> <BR /> Yes, an NBD AHR contract does include software and TAC support.<BR /> <BR /> -Brandon Thu, 06 Aug 2015 19:56:00 GMT https://community.extremenetworks.com/t5/network-architecture-design/contract-support/m-p/12667#M71 BrandonC 2015-08-06T19:56:00Z https://community.extremenetworks.com/t5/network-architecture-design/contract-support/m-p/12668#M72 ¡Hello, Brandon! Thanks a lot for your answer, does the Next Business Day (NBD) AHR have any limitations on the replacement of parts?, such as parts, frecuency or any other. Regards Elba Thu, 06 Aug 2015 20:06:00 GMT https://community.extremenetworks.com/t5/network-architecture-design/contract-support/m-p/12668#M72 Elba_Garcia 2015-08-06T20:06:00Z https://community.extremenetworks.com/t5/network-architecture-design/contract-support/m-p/12669#M73 There should not be any limitations on frequency of use for the NBD AHR contract. However, you will need to work with GTAC to verify that there is a hardware failure that warrants a replacement.<BR /> <BR /> -Brandon Thu, 06 Aug 2015 20:06:00 GMT https://community.extremenetworks.com/t5/network-architecture-design/contract-support/m-p/12669#M73 BrandonC 2015-08-06T20:06:00Z