Dear Valued Customers and Channel Partners,
We're listening to your feedback, and as a result, we are improving and expanding our services! In mid-April 2015, we will be introducing GTAC Knowledge
, an on-demand solution website that enables you to search, discover, and apply resolutions to the Extreme Networks products you count on daily.
Utilizing a KCS (Knowledge Centered Support
) approach to knowledge management, our GTAC engineers create solution-driven articles to a variety of network exceptions they encounter. In a month’s time, we will share this knowledge repository directly with you to explore and learn from.
You can access GTAC Knowledge
from a browser or your favorite mobile device. Take advantage of these authentic GTAC resolutions to diagnose and remediate an issue, on your own time, at your convenience.
is designed to enhance your support staff’s effectiveness by reducing case handling time, improving resolution rates, and providing fast search capabilities.
We understand the importance of having information at your fingertips, and with the release of GTAC Knowledge,
you will have another resource to help you more effectively operate your Extreme products. Look for upcoming email updates and check back here on The Hub to learn more about GTAC Knowledge
We believe that you will be thrilled with this new self-service tool. Together, we make one great engineer.
Post here and let us know what you think!
Extreme Networks Global Technical Assistance Center (GTAC)
P.S. Here's a teaser image of the GTAC Knowledge website: