Switch SecureStack A4H124-24 won't boot.


SecureStack A4H124-24 keep in looping and won't boot. Message: "Last switch reset caused by Fault(0x00000100) SRR0(0x012B17D4) SRR1(0x0000B002) DMISS(0x10002E8C) IMISS(0x00000000) DAR(0x00000000) DSISR(0x00000000), after 1 seconds"

6 replies

Userlevel 4
A possible attempt at recovering this would be to set it back to factory defaults. This article shows how: How to reset SecureStack configuration to factory defaults via boot menu
If this does not help then I suggest calling the GTAC or the support portal to get next steps which is likely an rma.
Daniel Coughlin wrote:

A possible attempt at recovering this would be to set it back to factory defaults. This article shows how: How to reset SecureStack configuration to factory defaults via boot menu
If this does not help then I suggest calling the GTAC or the support portal to get next steps which is likely an rma.

I did, but the problem persist. I reset to the factory default via boot menu, but the system keep in looping mode.
Daniel Coughlin wrote:

A possible attempt at recovering this would be to set it back to factory defaults. This article shows how: How to reset SecureStack configuration to factory defaults via boot menu
If this does not help then I suggest calling the GTAC or the support portal to get next steps which is likely an rma.

How I submit a RMA? I try it via support portal, but I can't find the link to open a case.
Userlevel 4
Daniel Coughlin wrote:

A possible attempt at recovering this would be to set it back to factory defaults. This article shows how: How to reset SecureStack configuration to factory defaults via boot menu
If this does not help then I suggest calling the GTAC or the support portal to get next steps which is likely an rma.

New link.

https://extremeportal.force.com/ExtrCaseManagement
Daniel Coughlin wrote:

A possible attempt at recovering this would be to set it back to factory defaults. This article shows how: How to reset SecureStack configuration to factory defaults via boot menu
If this does not help then I suggest calling the GTAC or the support portal to get next steps which is likely an rma.

Tks Mr. Parish. But when I try to logon on Extreme Portal the page not accept my login/password. "Please double-check your email and password, and try again". The login and password for logon on ExtrCaseManagement are different of this community?
Userlevel 7
Daniel Coughlin wrote:

A possible attempt at recovering this would be to set it back to factory defaults. This article shows how: How to reset SecureStack configuration to factory defaults via boot menu
If this does not help then I suggest calling the GTAC or the support portal to get next steps which is likely an rma.

Unfortunately, yes the login is different. Please see this page for more information: http://www.extremenetworks.com/esupport-transition/

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