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A stale record of the device was found in the redirector Error when adding second Hand AP

A stale record of the device was found in the redirector Error when adding second Hand AP

StruppNX
New Contributor

Dear Extreme Support Team,  

I'm getting the "A stale record of the device was found in the redirector" message when trying to add a second hand AP1130 (Serial 11301803231714) that I'd like to play with in my Home Lab... 

Could you please unlock it for me? Thanks!

By the way: I think the extreme Networks Mail Servers might for some reason be blocked on Apple iCloud!

I had to create a new email on another service to sign up for this community (had forgotten my old password), as neither the password reset nor the email verification from extreme would reach any of my iCloud Mail accounts...

1 ACCEPTED SOLUTION

SamPirok
Community Manager Community Manager
Community Manager

Hello, thank you for the mention here. That device should be free to add to your inventory at this time.

Could you also please let me know what email address you were using originally in the community so I can investigate the issues you mentioned about not being able to reset your community password? 

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5 REPLIES 5

StruppNX
New Contributor

@SamPirok could you please help with this issue? Thanks a lot! 

GTM-P2G8KFN