A stale record of the device was found in the redirector for a secondhand AP30

[hvspijker]

Just purchased a secondhand AP30 and tried to onboard it and got the Stale Record error.

The previous owner swears he removed it from all applicable places but still got the error.

@SamPirok: Can you please assist in releasing Serial 00301901221919 ?

Many thanks in advance!

Kind regards,

H.

[hvspijker]

Hi @SamPirok ,

The best of wishes for 2025!

Thank you very much for the quick response, it is very much appreciated! 🙂

The device is onboarding now.

Kind regards,

H.

[SamPirok · Accepted solution]

Hi @hvspijker, thanks for reaching out, that device should be free to add to your inventory at this time. Please let me know if I can help with anything else!