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A stale record of the device was found in the redirector

A stale record of the device was found in the redirector

larry475
New Contributor

‎01-20-2025 01:19 AM

Hi Support,

I got the error msg 'A stale record of the device was found in the redirector' when i onboard the device, please help, SN: 06501809180054

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2 REPLIES 2

larry475
New Contributor

2 weeks ago

Any extreme support can help on this issue? i can't create support case in personal, many thanks

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larry475
New Contributor
In response to thomas598brown

‎01-20-2025 05:33 PM

I was bought from second hand, i don't know whose was using this device before, please help to release it 

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GTM-P2G8KFN