cancel
Showing results for 
Search instead for 
Did you mean: 

Extreme Guest ID taking too long to register the user

Extreme Guest ID taking too long to register the user

ISC-Admin
New Contributor III

Hi,

We activated the ExtreGuest network on our campus, and it works great on smartphones. However, when using laptops, it takes too long to even open the browser for registration. When it finally loads and the user accepts the terms and policies, it gets stuck on this message:

ISCAdmin_0-1732283666734.png

 

When you click on "Send anyway" nothing happens.

Is there anything I can do about it?

Let me know if you need more info about the issue.

 

1 REPLY 1

sonia598lewis
New Contributor

@ISC-Admin wrote:

Hi,

We activated the ExtreGuest network on our campus, and it works great on smartphones. However, when using laptops, it takes too long to even open the browser for registration. When it finally loads and the user accepts the terms and policies, it gets stuck on this message:

ISCAdmin_0-1732283666734.png

 

When you click on "Send anyway" nothing happens.

Is there anything I can do about it?

Let me know if you need more info about the issue.

 


Hello,
It sounds like there might be a compatibility issue with the ExtreGuest network on laptops. You could try clearing the browser cache or using a different browser to see if that helps. If the problem persists, contacting your IT support team or Extreme Networks support for further assistance would be a good next step. official international chart

Best Regards,
Sonia Lewis

GTM-P2G8KFN