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Error 6 The device appears to be in use by another VIQ.

alexf1
New Contributor

Bought some aerohive ap250 but get a “The device appears to be in use by another VIQ"
This is SN AP250:
02501808021234
02501908231945
02501908231454
02501908231962
02502012110287
02501908231982
224555c773c74dcb97be1a01e842b8d3.png

zednqrjBRmeZtf3hyeIp_2c2144a54ebc8ee2d7ad3.jpeg
ZDyb9ysIT0eggGoe3EFG_2.jpeg
cQqhMdJtQnaINYYr46nd_3.jpeg
cUGitZKQqepo3UgfpHG8_4.jpeg
67eHtmGTrCKCiiN7K0AR_5.jpeg
fROQY6I6SvSYwEyLqfdv_6.jpeg
Please help me
Thank you
4 REPLIES 4

SamPirok
Community Manager Community Manager
Community Manager
Hi Aiyion, thanks for letting me know. I've emailed you directly with instructions on how to get firmware for your device. Please let me know if you have any questions!

AiyionP
New Contributor

I've got a similar problem. I'd like to download and install HiveOS 6.5r4, for the router we recently bought.

The previous owner has messed up the nand (I assume as "good" measure in order not to spill secrets or similar).

I understand there was a aerohive connect page, where one could register ones devices, to download the firmware for them, but that does not work, as the serialnumber is still in use by the previous owner (another VIQ).

If possible, I'd like to know the way to get access to that specific firmware version.

If someone could provide me with details I'd be grateful. Thanks!

​ ​

SamPirok
Community Manager Community Manager
Community Manager
Hi Alex, we are already assisting you with this batch of serial numbers. Please try not to make duplicate request for the same serial numbers as it can cause confusion and prolong this process for you.

alexf1
New Contributor
can anyone help me?
Thank you