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I am trying to add an AP to my HiveManager account, but when I do I get a message that says "The device appears to belong to a different VHM." Can you please release the AP so that I can add it to my Hivemanager account? The AP S/N is [REDACTED BY

I am trying to add an AP to my HiveManager account, but when I do I get a message that says "The device appears to belong to a different VHM." Can you please release the AP so that I can add it to my Hivemanager account? The AP S/N is [REDACTED BY

os4_2012_m
New Contributor

‎11-13-2018 07:16 PM

I am trying to add an AP to my HiveManager account, but when I do I get a message that says "The device appears to belong to a different VHM." Can you please release the AP so that I can add it to my Hivemanager account? The AP S/N is [REDACTED BY
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2 REPLIES 2

os4_2012_m
New Contributor

‎11-13-2018 08:39 PM

Thanks for the help David. Please let me know what info you need so that we can get this moving.

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dsouri
Contributor III

‎11-13-2018 07:57 PM

Hi Tony,

 

I've redacted the Serial Number for privacy, and will email you to verify some account details.

 

Happy to help,

David Souri

HiveCommunity

 

 

 

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