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I tried to onboard an AP130 and I received a message: "Device already onboarded". The SN is 01301807060974. How can I proceed?

I tried to onboard an AP130 and I received a message: "Device already onboarded". The SN is 01301807060974. How can I proceed?

edson_morishima
New Contributor

‎09-18-2019 05:21 PM

I tried to onboard an AP130 and I received a message: "Device already onboarded". The SN is 01301807060974. How can I proceed?
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2 REPLIES 2

edson_morishima
New Contributor

‎09-18-2019 07:09 PM

There is a case opened with the id 00282608.

Thank you

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samantha_lynn
Esteemed Contributor III

‎09-18-2019 06:25 PM

Thank you for letting us know, we're going to need to create a case so we can look in to that for you. If you can let me know the case number, I can get it where it needs to go for you.

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GTM-P2G8KFN