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Release AP from old cloud

DominikM
New Contributor

Hi

@Sam Pirok

could you please help to release one of my 121's from cloud? 


12115010701027 

regards
Dom

​​
4 REPLIES 4

SamPirok
Community Manager Community Manager
Community Manager
Hi Dom, thanks for reaching out. I found the old record for that device, we'll need to get permission from the original owner before I can remove it. I've reached out to them just now, and I'll let you know when I hear back from them. Please feel free to check in with me here any time for an update.

@Sam Pirok

Previous owner ​was the challenge network charity and they went under. That probably will not help

SamPirok
Community Manager Community Manager
Community Manager
Thank you for the heads up, I reached out to the old account team instead but it doesn't look like they're going to be able to help us either. The next step would be to engage our sales team so they can help you with a transfer of ownership without previous owner permission. If you can let me know generally where you're located, I can find a local sales engineer to assist you with this request.

Thank you. Appreciate that.