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The serial number belong to another VHM in Redirector

The serial number belong to another VHM in Redirector

AndyW1
New Contributor

‎02-09-2022 08:22 AM

Hi 
We have had this AP on the shelf for a number of years, all I know is it was a replacement for a faulty one we sent back many moons ago. I have just tried to add to our aerohive system and I get the message  
 
(Unable to add serial number " 02301504092012 ". The serial number belong to another VHM in Redirector )
 
Could you tell me how to sort this out please.
 
Thank you 
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1 REPLY 1

SamPirok
Community Manager Community Manager
Community Manager

‎02-11-2022 10:01 AM

Hi Andy, thanks for reaching out. I was able to find the old records for that device, but we will need permission from the previous owner before we can remove the old records. I have emailed them just now, I'll let you know as soon as I hear back from them. Please feel free to check in with me here any time for an update.
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