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Azara to ExtremeCloud Subscription license?

Azara to ExtremeCloud Subscription license?

Son_Nguyen2
New Contributor III
Hi everyone,

What is the service part I need to purchase for using ExtremeCloud Subscription with the WiNG APs in new version 4.11 like azara service part?
It is not shown clearly in the ExtremeCloud datasheet,

Thanks so much.
10 REPLIES 10

Bin
Extreme Employee
Hi Son,
Let me contact with our internal team and request to update our datasheet.

What is your product part number, for example, AP-7532-67030-WR?
How many years Subscription do you need for the hardware replacement and software?

Best regards
Bin

Bin
Extreme Employee
Hi, Son

Glad to help you. Please have a nice day.

Best regards,
Bin

Son_Nguyen2
New Contributor III
Hi Bin,

A very clear answer, thank you so much.

Bin
Extreme Employee
Hi Son,

Thank you for your reply.

There are only two Subscription Level for ExtremeCloud.
  • Basic subscription includes Expert support
  • Basic subscription includes Expert support and advanced hardware replacement
Back to your question, which ExtremeCloud subscription do you need to select?
Well, that is depends on what kind of service your customer / you request.

If your customer / you only requests Basic subscription includes Expert support from our TAC for 1 year, then you could select "91000-H30878: ExtremeWorks IYR TAC and OS for the AP-7502-67030-WR"

But, If your customer / you requests Basic subscription includes Expert support from our TAC + NBD(Next Business Day) AHR(dvanced hardware replacement) for 1 year, then you could choose "91004-H30878: ExtremeWorks 1YR TAC and OS with NBD AHR for the AP-7502-67030-WR"

The same story is on "91007-H30878" or "91008-H30878".

As summary, you only need to select one of service part numbers based on what kind of service you request, not all of them.

Best regards,
Bin
GTM-P2G8KFN