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After Upgrade XIQ-SE to v22.06.12.13 - most Application in Analytics are shown as "Undefined-xx"

After Upgrade XIQ-SE to v22.06.12.13 - most Application in Analytics are shown as "Undefined-xx"

mneumann
New Contributor

Hi Community,
I noticed that after upgrading an existing and previous correct working XIQ-SE to v22.06.12.13 the most Application in Analytics are now showing as "Undefined-xx".

12-09-_2022_15-07-14.png

Has anyone else made this observation or is this an isolated case with me?

Thanx for your help and notes

Cheers - Matthias

1 ACCEPTED SOLUTION

Zdeněk_Pala
Extreme Employee

Hi Matthias and Thijs

Please check this procedure: https://extremeportal.force.com/ExtrArticleDetail?an=000099204 The Issue may be related to the hosts file with names and IPs of Analytics and Management server.

Please try this procedure:

1. Login to XIQ-SE

2. Make a backup copy of appid.xml:

cp /usr/local/Extreme_Networks/NetSight/appdata/Purview/Fingerprints/appid.xml appid.xml.orig

3. Copy the appid.xml from nextgen to Fingerprints folder

cp /usr/local/Extreme_Networks/NetSight/appdata/Purview/Fingerprints/nextgen/appid.xml /usr/local/Extreme_Networks/NetSight/appdata/Purview/Fingerprints/.

4. Restart netsight server 

systemctl restart nsserver

Please share your results

Sincerely yours

 

 

Regards Zdeněk Pala

View solution in original post

4 REPLIES 4

Anonymous
Not applicable

Yep, that worked! Thanks a lot Z!

Zdeněk_Pala
Extreme Employee

Hi Matthias and Thijs

Please check this procedure: https://extremeportal.force.com/ExtrArticleDetail?an=000099204 The Issue may be related to the hosts file with names and IPs of Analytics and Management server.

Please try this procedure:

1. Login to XIQ-SE

2. Make a backup copy of appid.xml:

cp /usr/local/Extreme_Networks/NetSight/appdata/Purview/Fingerprints/appid.xml appid.xml.orig

3. Copy the appid.xml from nextgen to Fingerprints folder

cp /usr/local/Extreme_Networks/NetSight/appdata/Purview/Fingerprints/nextgen/appid.xml /usr/local/Extreme_Networks/NetSight/appdata/Purview/Fingerprints/.

4. Restart netsight server 

systemctl restart nsserver

Please share your results

Sincerely yours

 

 

Regards Zdeněk Pala

Fix is scheduled for 22.9 (currently planned mid October 2022)

Regards Zdeněk Pala

Anonymous
Not applicable

Hi Matthias,

We've got 2 XIQ+Analytics deployments running on 22.06.12.13, and on one of them I see the same behavior...

 

Rgds

Thijs

 

GTM-P2G8KFN