could not perform operation error

[jonathanyoung]

Hi All,

When we try to update new devices on HMOL we’re getting error:
“

Could not perform operation on device AH-9eac00.The IQ Agent version {iqAgentVersion} running on switch does not support this operation.”

This is on both a new ap150W and ap130 which hasn’t previously been onboarded.

Any ideas?

Thanks

Jona

[jonathanyoung]

Hi Sam,

I created a case GTAC Case # (02352053) but it was closed as needing to be raised via our reseller so I’m in the process of trying to get that done.

Thanks

Jona

[SamPirok · Accepted solution]

Thank you for adding me to your XIQ instance. I ran this past a few XIQ technicians and they agree we’d need a case here. If you can let me know your case number once you’ve filed a case, I can update the case with my notes so they know what we’ve covered so far. I’m sorry I couldn’t be more helpful here. 

[jonathanyoung]

Hi Sam,

That’s done, instance ID is VHM-WRQTFHQS

Thanks

Jona

[SamPirok]

Thank you for that screen shot. Could you add me as an external admin to your XIQ instance? I’d like to look in to this a bit further, I’m beginning to suspect we’ll need a support case for this. If you’d like to add me, please use spirok@extremenetworks.com, and if you could let me know what your VIQ name is (Global settings> VIQ Management> VHM Name at the top, starts with VHM-) that will help me find your instance in the list of XIQ instances I have access to.