Chris, very sorry that you faced this issue. It is an issue with getting user contact records associated to the proper account/company record in our systems, mostly for newly registered users. We are working on fixing your case record to get it updated to the proper account so that you can view it online. I have updated your contact record to the proper account/company, so you will not have this issue going forward with your next cases, and your current case should be fixed shortly. When you have an urgent issue or if there is a problem with the online case management, you can always contact GTAC on the phone. Again, very sorry for the inconvenience. I have written a knowledge article about the No Account Association issue which has some more details and a process for getting it resolved. I hope we have a better ,more proactive solution for this soon.
Chris, I see this in the portal under your account and will let the portal team review.
If you have further issues, please start a new thread to discuss. This conversation is very different from the original question and I can't easily merge the comments at this point.