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Our QMS application is not loading

Our QMS application is not loading

saidaikrishna
New Contributor III

‎07-04-2022 12:00 PM

Our QMS application is not loading in Andriod Tablets. But when same Tablet is connected to other network such as Corporate other SSID it is working fine.

8a396d0e9f124b6bbfc6b6b1adea3c6c.png
Please share your suggestion to resolve the issue.


079c59a7087b4e5db91dfdbd6a2a9d6b.jpg
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3 REPLIES 3

SamPirok
Community Manager Community Manager
Community Manager

‎07-05-2022 09:17 AM

Hey there, to troubleshoot this we'd need to compare the working configuration to the non-working configuration, and potentially collect some auth debugs so we can see exactly what part of the authentication is failing. It would be best to do all of that within the context of a support case so we can keep all our notes and data in one confidential place. Would you be able to open a support case on the Extreme Portal, under Support?
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saidaikrishna
New Contributor III
In response to SamPirok

‎07-10-2022 05:14 AM

I already have support case. 02607204
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Ronald_Dvorak
Honored Contributor
In response to saidaikrishna

‎07-19-2022 04:02 PM

sounds like a routing problem to me.

If you have a IP and are able to ping the gateway I don't see how that is a WLAN issue.

Try the same VLAN in the non-working SSID to make sure = if that is working it's something with the other VLAN = LAN/routing issue

-Ron
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