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Why can't I create a support account?

DBTC
New Contributor

Hello community,

 

I tried to make a support account so I would be able to send in a ticket for the support department.

But everytime when I make it, and I tried different browser, I get an error at the captiva, API error.
It witholds me to make an account, can anyone help me because I have a question about bandwith limits etc.

 

Regards,

DBTC

1 ACCEPTED SOLUTION

SamPirok
Community Manager Community Manager
Community Manager

Would you be able to provide the full error message you are seeing? Also we see that your company has a portal account already with the info@<yourdomain> email address, just so you are aware. 

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1 REPLY 1

SamPirok
Community Manager Community Manager
Community Manager

Would you be able to provide the full error message you are seeing? Also we see that your company has a portal account already with the info@<yourdomain> email address, just so you are aware.