cancel
Showing results for 
Search instead for 
Did you mean: 
SamPirok
Community Manager Community Manager
Community Manager
Summary: A known good supported transceiver may report as "pluggable media not present", "sfpAbsent", or "unqualified".

Products Affected:
SLX 9150
SLX 9250
SLX 9740
8520
8720 using any Extreme certified transceiver or DAC cable

Software Affected:
All SLX-OS 20.2.2 versions
Aany patch released between SLX-OS 20.3.2 through SLX-OS 20.3.2F
SLX-OS 20.3.4 and 20.3.4A patch releases

Symptoms:
If this happens, the transceiver may report as:
  • "pluggable media not present"
  • "unqualified" (When running the command Show Media)
  • "sfpAbsent" ( When a Show raslog log is executed)
This can happen to a known good supported transceiver after any system reload or a reseat\hot insertion of the transceiver.

Solution:
Contact Extreme GTAC to assist in validating the transceiver error is due to this Field Notice so GTAC may help take corrective actions.  Upgrade the affected device to an SLX-OS code version that includes a fix for Defect ID SLXOS-56401 to prevent the EEPROM from being overwritten and cause this issue:
  • SLX-OS 20.3.2g and later patch releases 
  • SLX-OS 20.3.4b and later patch releases 
  • SLX-OS 20.4.1 and all later patch or major releases 

Please reference this Field Notice article for more details. 

GTM-P2G8KFN