How to factory reset WiNG AP 7522E?

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Albert Loekito

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Posted 1 year ago

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Gerald Nuque

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Hello Albert,

You may factory reset your AP by accessing it via console. Log-in using these credentials.
Login: reset
Password: DefaultFactory
You will be asked if you want to proceed just type (y) for yes

You may also try this.
Login to your AP
Go to privilege mode by typing "en"
Then type "delete startup-config"
Then type " y" yes
Then type "reload" for the AP to restart

Hope this will help you.

Regards,

Gerald
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Tuan Nguyen

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Dear sir
Can i use PuTTY login via IP? 

I try login with user:reset and pass: DefaultFactory  or FactoryDefault  but not right.

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Albert Loekito

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Hello,
sorry.. can i login to AP via wifi ? because one of the AP is high on the warehouse ceiling?
i only have access to POE cable to AP?

Thanks
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Gerald Nuque

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Is the AP connected to a controller? If yes you should be able to factory reset it there. If not managed by a controller then your only way to reset it is by accessing the console port of AP using a serial console cable following my instruction above.
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Ondrej Lepa, Employee

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Hi Albert, Gerald,

This is indeed good idea - in later code you can perform remote factory-reset through RF-Domain manager.

In case it is too difficult to get AP down from ceiling (connect with console) and you are not able to reach affected AP via adopting controller or RFDM, please raise a support case via Extreme Networks Case management portal. 
I or one of my colleagues will assist you resetting that.

Regards,
Ondrej
(Edited)
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Andy Holden, Employee

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If The AP is not accessible from the WEB or ssh session, you may be able to access it via a neighboring AP.


Each AP has a unique identifier called a MINT ID. Neighboring APs on the same broadcast domain has a list of it's neighboring APs.

If you go into one of the neighboring AP via ssh and enter "show mint neighbors" 


It will produce a list of neighboring APs.

If you can eliminate the APs that are reachable, you can try to "connect mint-id xx.xx.xx.xx" - where xx.xx.xx.xx is the mint-id of the problem AP.


If it fails, you will need to utilize the AP-Discovery tool mentioned earlier.

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Christoph S., Employee

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Hello Albert,

It all depends on whether the AP is accessible via the ge 1 port or not.

If it is, then either SSH into it and run the "delete startup-config" command or use the discovery tool with reset. If using this utility, make sure you reboot the AP first. You are only able to reset it within 10 minutes of the AP being up and running. 

If the ge 1 port is locked (i. e. AP not accessible via the ge port) then your only other option would be to reset it through the console port using baud rate 115200 and the reset/FactoryDefault log in credentials. 

Regards,

Chris
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Albert Loekito

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Hi Gerald,
do i need any software to access the AP via console ?
like you mention above how do i login to the AP ?

Thank you
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Christoph S., Employee

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Hi Albert,

You can access the AP using putty.exe (http://www.chiark.greenend.org.uk/~sgtatham/putty/latest.html). 

Any console cable will work. If you don't have a serial connector on your computer then you will need a serial to USB adapter. 

Once you've launched putty.exe, select the serial radio button (top right), enter 115200 in the speed field, make sure you are using the correct COM port, and hit "Open". 

Reset per instructions above. 

Regards,

Chris
Hi Albert.
thanks for the info. 

after connecting the AP via putty with 115200 speed. it connects to the ap and keep repeating this msg


How to stop this and get access.

Thanks
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Christoph S., Employee

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Hello Albert,

Are you using a USB to serial adapter?

If so this might be caused by said adapter. Please try to see if you have computer with an actual serial port or try out another adapter if you have one.

Thank you,

Chris
(Edited)
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Christoph S., Employee

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If you don't have a computer with serial port or another USB/Serial adaptor then you might want to consider resetting the AP using our Discovery/Reset tool.

Instructions included.

Thank you,

Chris
Hi,
Thanks for the Info.

I have connected the AP via serial cable, but still the same msg as i mentioned above.

I have installed the tool and tried connect from the same subnet PC but still it didn't recognise.

is there any other way to hard reset the AP?

Thanks
Got this error when I run the tool. what does it mean?
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Ondrej Lepa, Employee

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Hi Tamizharasan,

forget about accessing / factory defaulting the AP.
Based on above sequence this is unable to load image properly and if you are locked withing this loop you won't be able to access WiNG OS (allowing you to factory default the AP) nor diag> mode (bootloader).

If situation is like this I strongly advise you to RMA this device and get replacement.
Was this AP ever working fine or is this DOA?

Please contact either your distributor / business partner or raise RMA directly.

Regards,
Ondrej
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pankaj gupta

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Hi
Please help me .After factory reset but wifi singal not be come 
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Hayman Aliabdala

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you have reactive it again from the web interfacewebinterface
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Christoph S., Employee

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If you are not able to get back in there via the browser, try out the following:

Console into it
Run the command: >sh ip int br
Log in via web browser
Reconfigure unit

If no DHCP server is present then try getting in via zero config IP address per instructions herein:
https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-calculate-the-shadow-IP-Address-of-...
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Hayman Aliabdala

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will please help me getting frimware update 7532 knowi have two APs with 5.7.0.0.

cant login to get new frimware !any help please
haaymaan@hotmail.com
(Edited)
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Christoph S., Employee

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Please contact our GTAC team for same. 
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Hayman Aliabdala

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ill try thanks
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Rochester

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The first entry was correct only the password is FactoryDefault not DefaultFactory
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Ondrej Lepa, Employee

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How easy the solution is...

Nobody from us actually bothered to read first post :D

Little sad

Regards,
Ondrej