ExtremeCloud IQ
Questions and discussions about ExtremeCloud IQ
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AP4020 serial not supported when onboarding on XIQ

Hello,I've been trying to onboard an AP4020 on my XIQ (Connect) but when I type in the serial number (and yes, I verified that it is correct ) I get "At least one of the specified serial numbers is not supported" and I can't go on with the onboarding...

seriale Nast.png

A stale record was found in the redirector

I got 9 accesspoints second hand, trying to add them to ExtremeCloudIQ.I get the message "A stale record was found in the redirector"Is someone able to release the serial numbers?01302002111342013020021112050130200211155901302002110796013020021112760...

robvantol by New Contributor
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The device appears to be in use by another VIQ

I purchased two used AP230 units and when I try to add them I get the message "The device appears to be in use by another VIQ"What is the procedure for correction? SN 02301604070921 and 02301510220588. Thank you and sorry for the English lol

GTM-P2G8KFN