NAC sms integration with International numbers

  • 0
  • 1
  • Question
  • Updated 1 year ago
  • Answered
Hi,

I have NAC with SMS integration working fine for national numbers. However, when I use an international number, the NAC deletes the fist "+" and only shows the numbers i.e. 34xxxxxxxxx.

No SMS is send as the SMS provider only gets the digits, not the plus at the beginning.

Any ideas?

Thanks.
Photo of Jordi Soler

Jordi Soler

  • 626 Points 500 badge 2x thumb

Posted 1 year ago

  • 0
  • 1
Photo of Keene, Scott

Keene, Scott, Employee NMS/GTAC

  • 1,388 Points 1k badge 2x thumb
Hello,

This is per design but Engineering is looking to change that and allow a way to use the "+" as far as I know.  You can try 00 and that may work, as I found with a different customer.

Regards,

Scott Keene
NMS/NAC Support
Photo of Jordi Soler

Jordi Soler

  • 626 Points 500 badge 2x thumb
Thanks Scott.

The 00 doesn't work in my case, as the SMS provider only allows the "+" sign.

Currently a CR is under evaluation for Netsight 8.0 to have this fix. Maybe in 7.1.2 as well.

Gtac (Rotaru) is helping me on this.

Thanks for replying!