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A stake record of the device was found in the redirector.

A stake record of the device was found in the redirector.

hainam1807
New Contributor
Hi admin !
i have  aerohive ap130,i bought them on ebay, but when i add it to my cloud it gives me an error.
"A stake record of the device was found in the redirector."

Can you help me delete them from the old cloud? so I can add them to my cloud.
Thank you.
5 REPLIES 5

hainam1807
New Contributor
Thank you.

SamPirok
Community Manager Community Manager
Community Manager
Hi there, sorry for the delay in getting back to you here, I was out of the office for the first part of this week. 

We did not hear back from the original owner about these devices, and the old account team doesn't seem to be able to help us here either. The next step would be to reach out to your local sales team to see if they can help us here. If you can let me know generally where you are located, I can find a local sales contact to connect you to?

hainam1807
New Contributor
Hello Sam Pirok .
Can you help me  ?

hainam1807
New Contributor
Thank you, Sam, i'll wait...
GTM-P2G8KFN