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 massive amount of Plan devices suddenly showing up in my XIQ.. WHATS GOING ON?

systemscsn's profile image
systemscsn posted 05-19-2022 09:55
Whats going on...

all of a suddenly today, i see ive suddenly got 3 pages of "PLAN-XXXX" devices, so im scrolling down, and there are a hundred or more AP's, with the cloud group thing next to it....

Whats going on?  this isnt something ive done, it was fine very first thing, and now at 953am (EST) they are showing up, i have a full page and a half of them,,,

is the backend having some kind of issue?

heres just a brief screen grab:



Not only are they showing up, but also note their IP address.

Do I need to do something?  will this be fixed on their end of things?

whats going on?

Thanks, 
Jason.
Sam Pirok's profile image
Sam Pirok
Hi Jason, I would definitely open a case for this so we can investigate. Those likely won't go away on their own regardless of how they were added, but I'd recommend leaving them as they are until GTAC can collect some data and screenshots.
systemscsn's profile image
systemscsn
Hi Sam,

I opened a case (02602109) for it, and I think i know why they suddenly appeared.  I must have cleared my browsing history, and that in turn reset the filter views, which enabled "All" which includes Plan Devices:


So when i logged into XIQ again, that view filter was applied, and thats when i noticed that instead of just 2 pages of devices, we had 5 or 6 of them.  When clicking on page 3 or any after page 2, it took me to the page just filled with those PLAN-XXXXXX devices.  It has to be 250-300+ of those devices.  All of them unassigned to a network policy and having a 192.168.x.x IP address.

That means those PLAN devices could have been there for quite some time and i didnt know because i had not cleared my browsing history which in turn reset the filter to view all.

Where the heck all of those devices came from is beyond me.  As far as i can tell its not affecting anything.  I looked for a way to delete them, as thats what i planned to do, but i couldn't seem to find a way to do that.

Thanks,
Jason.

EDIT:  I just got into one of those PLAN devices, and at the top of the screen it says, "Some features may not be supported for simulated devices.".   I clicked on Configure, and what worries me, is that it is getting my default AP template, and I know that because i have the transmission power set to 10db, and the PLAN device has it as 10db.......  not good, not good at all!

EDIT EDIT: Not sure how i did not see it, but i can actually select one of those devices, and there is a delete icon at the top.  So i probably could delete all those pages of them.  Should I?
Sam Pirok's profile image
Sam Pirok
Thanks for providing that case number and explanation, that all makes sense. To remove the plan devices you'll want to go to the monitor page view, check the boxes next to the APs, and then click on the trashcan icon up near the in page search bar:


The IP addresses and radio settings are all fictional, just there to represent what you'd see with a real device, but these simulated devices aren't going to send out any signals or accept any traffic. They likely got the default AP template settings applied in the onboarding process; you still have to choose a location and network policy when you "onboard" simulated devices. The worst thing that can happen with simulated devices is that if you have too many "onboarded", XIQ might take a bit longer than normal to load the manage devices list, even when you're filtering for only real devices, just because it's more information to process. 

Hope that helps clear some of this up, sorry for the all the confusion with these simulated devices!
systemscsn's profile image
systemscsn
Thanks Sam.

What i will do then, is to select all of those PLAN devices, and delete them (via the trash icon).  Ill go back into the support portal and the ticket i created, and let them know that i deleted them, and that they can close the ticket.

I wonder where on earth all of those devices came from.  Any ideas?

Thanks again,
Jason.
Sam Pirok's profile image
Sam Pirok
I'd recommend asking your support technician what their theory would be on how these were added, just because they're going to have more hands on experience with XIQ than I do at this point. My first response was going to be that you'd have to add them on the monitor page, and maybe someone did that to test out a theory, but on second thought I have some vague recollection of being able to add simulated devices to XIQ via the Maps now too. I think that was added to speed up any planning someone might want to do when they upload a new map to XIQ. If you've added any new sites recently, maybe someone was trying to estimate how many APs you'd need for the area? 

Sorry I don't have anything more concrete for you. Hopefully your technician can give you a more definitive answer.
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systemscsn
Thanks Sam.  I updated the support case asking them about that.

I don't know if you will remember, but i had issues with the maps within XIQ, where the pins would be all over the place in different states, etc.  I wonder if somehow those Plan devices were to blame - they would move randomly.

https://community.extremenetworks.com/communities/community-home/digestviewer/view-question?ContributedContentKey=53f6666c-a714-4e10-96b6-507fbe287545&CommunityKey=1fd9abef-fa83-4251-8ecc-1a366c2136a0

Ive asked the case to be closed, but if they would email me why those PLAN devices showed up within my XIQ.

thanks again Sam,
Jason.

systemscsn's profile image
systemscsn
Deleting them worked, thanks Sam.

They closed the ticket, and didnt say why they just showed up.... so no idea...

J