Hi Markus, thanks for the details here. Would you be able to add me as an external admin to your VIQ instance temporarily so I can check the current set up to see if I can find what is causing that issue? This guide reviews how to add an external admin
, if you could please add me with the email email@example.com, that would be great.
I'll also need to know your organization name so I can find your instance in the list of instances I have access to. You can find your organization name in the Global Settings of XIQ> Account Details> Scroll down to the Organization Information section and the organization name should be the first thing listed here.
Please also let me know what network policy to look at if you have more than one made currently.
If you'd rather send the VIQ information to me directly, please feel free to email me at the email above or firstname.lastname@example.org.