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 the device is in use by another VIQ

D.P. Wijnja's profile image
D.P. Wijnja posted 07-03-2022 10:55
Hi,

I would like to use an AP 121 from stock, but appears to have been used for testing purposes.

I can't remove the AP 121 from the test account because don't have the test account anymore

HiveAP 121
Serial Number: 12114032801670
Sam Pirok's profile image
Sam Pirok posted 07-05-2022 09:31
Hello, I tried looking for that serial number in our system, but I'm not finding any old records for that device. Are you still having issues adding it to your inventory? If you are, could you please double check the serial number to make sure I'm searching for the correct device?
D.P. Wijnja's profile image
D.P. Wijnja posted 07-05-2022 11:38
hi Sam,

The serial number is correct