1 AP250 out of 20 at one site is having trouble providing network access. Devices can connect to it and receive an IP but they will lose any sort network access. What should I be looking at? Please help

[matt_nissen]

At one of our sites we have 1 AP250 that is having trouble with network passthrough. Every device should be configured with a standard the previous tech should have put in place but I found that every device is configured independently from the actual radio profile.

This device in particular didn't have the Native VLAN values needed...which after I entered, every device was able to finally get an IP and work!

Now devices that are connected to it will stay connected but seem to lose any network access (can't reach internet, company shares etc...)

This AP has apparently been a problem for the users near it for a couple years and IT is now finding out about it..... the application guys have just been telling the users to reboot a million times.

Looking at immediate errors or diagnostics show nothing but good values...

Any help would be great! Thanks!

[samantha_lynn]

Which of these clients was unable to get an IP address? From the screen shot that looks like your connected clients, which means they received an IP address successfully. What is the MAC address of the client device you used to replicate the issue specifically?

[matt_nissen]

Here is the new packet capture.

Thanks again for all your help!​

[matt_nissen]

Sorry about that....I got another capture...and here is a screen shot of the clients​

[samantha_lynn]

Thank you for that MAC address, but unfortunately there is no traffic for that client in the packet capture you took earlier. Can we run a new packet capture, reproduce the issue while the packet capture is running, and then let me know the MAC of the user you used to replicate the issue?

[matt_nissen]