Thank you for elaborating. Unfortunately I am not able to remove the old records without written approval from the original owners. If they do not respond, I reach out to the old account team for the original owner to see if they can help us. If they can't help us, we reach out to your local sales team for assistance. I've reached out to the account team today, I will let you know if they are able to assist us here. If they are not, I'll need to know generally where you are located so I can find a local sales engineer to assist you.
