Aerohive AP Showing Up Under Different VIQ

[NickolasM]

Hello,

I have an Aerohive AP130 that I would like to add to my VIQ but it's showing up under a different VIQ. What do I need to do to get it switched?

The S/N is 01301504140129

Thanks in advance for the assistance.

[NickolasM]

Sam,

Thanks for the information. As far as I know we received the AP from a 3rd party reseller who was selling this to us refurbished. I understand your processes but I'm not sure who the previous owner is or if they can be reached in any way. I appreciate your time and effort looking into this.

We'd like to have this AP up and running on our VIQ as soon as possible.

Have a nice day.

[SamPirok]

Hi Nickolas, thanks for reaching out. Apologies for the slow response here, I was out all last week. I see the old record for that device, we'll need to get the original owner's permission to remove the old registration. I've reached out to the previous owner now, I'll let you know as soon as I hear back from them. Please feel free to check in with me here anytime for an update.