Aerohive AP Showing Up Under Different VIQ

[NickolasM]

Hello,

I have an Aerohive AP130 that I would like to add to my VIQ but it's showing up under a different VIQ. What do I need to do to get it switched?

The S/N is 01301504140129

Thanks in advance for the assistance.

[SamPirok]

Hi Nickolas, thanks for checking in, I was able to finish things up with the account team this morning so you should be able to add that device to your inventory now. Please let me know if I can help with anything else!

[NickolasM]

Sam,

Thanks for your help up to this point. Is there any update on this from your end?

Thanks.

[SamPirok]

Hi Nickolas, thanks for checking in. I haven't heard from the original owner yet, but we have one more check in to go. After that I'll be reaching out to the old account team to see if they can approve the release for us. Unfortunately there isn't another process for this, but I will move things along as fast as we can here.

[NickolasM]

Hello,

I'm just looking for an update. We're needing to get this AP setup ASAP. Please let me know if you've found anything out or if you have another method of me getting the AP released from the old VIQ so I can add it to ours.

Thanks.