Aerohive AP121 stuck at HiveOS 6.5r4 and displays "device update failed" when upgrading it

[alain_canizares]

I have a HiveManager Connect account and have seven AP121s. One of them is stuck on HiveOS 6.5r4. When I upgrade HiveOS it displays a "Device Update Failed" regardless of HiveOS version I choose.

Resetting the AP back to factory settings and re-adding it to the the HiveManager does NOT seem to work as well.

Can someone please point me to the right direction please? Maybe a manual update of the HiveOS if I can have the .img file?

Thanks in advance.

Alain

alain.canizares@gmail.com

[samantha_lynn]

Thanks for getting back to me! I've sent those files your way 

The latest is the 6.5r10 version.

[alain_canizares]

Yes, I can do that and upgrade firmware from there. I think it will be best if you send me about 3 firmware versions starting from newest for the AP121 just in case.

Thanks and much appreciated, Sam! 🙂

Alain

[samantha_lynn · Accepted solution]

Thanks very much for that screen shot. Would you be able to navigate to the IP address of the AP in your browser URL bar, log in with the SSH credentials, and upgrade the firmware from there? I can send you the firmware file if you need it, just let me know the version you'd like.

[alain_canizares]

Hi Sam, thanks for the quick reply. I took a screenshot of the error.

Alain

[samantha_lynn]

What message do you see when you hover over the Device Update Failed message?