Aerohive AP121 stuck at HiveOS 6.5r4 and displays "device update failed" when upgrading it

[alain_canizares]

I have a HiveManager Connect account and have seven AP121s. One of them is stuck on HiveOS 6.5r4. When I upgrade HiveOS it displays a "Device Update Failed" regardless of HiveOS version I choose.

Resetting the AP back to factory settings and re-adding it to the the HiveManager does NOT seem to work as well.

Can someone please point me to the right direction please? Maybe a manual update of the HiveOS if I can have the .img file?

Thanks in advance.

Alain

alain.canizares@gmail.com

[stamatis_marits]

Hello Sam,

Apparently it seems that I have the same issue. 2 APs (AP121) added, after reset first, but no one get updated. The default OS that it was installed on them was 6.4.x, so please send me directly on the email if you can the 3 latest version.

In addition, I tried to access one of them via typing its private IP on my browser but that doesn't work either. I assume I will use SSH to connect and transfer the image for the upgrade.

Thanks in advance,

Stamatis

[frederic_bru1]

Hello !

Thanks !

[samantha_lynn]

@Frederic BRU​ , thank you for letting me know. I've emailed you directly with the file you will need to manually update your AP and an explanation of our options regarding the downloads page.

[frederic_bru1]

Hello,

I have the same problem with two AP130, i try to update in CLI bur i've no idea how to download firmware … the menu are blank ???

Help please 😉

Fred​

[alain_canizares]

That worked! You can close the download link and this ticket now, Sam..

Again thank you very much..

Alain