Aerohive APs appears to be in use under another VIQ

[MalcolmS]

Hi,
Our customer has bought 8 AP370 devices to go with 70 odd devices they all ready own. Unfortunately they come up as in use by another VIQ.
The reseller doesn't seem to understand that even if they were used on a local controller by their supplier, they are still registered to Aerohive/ExtremeCloudIQ.

What steps do we need to do to get them freed up for us to add these serial numbers?

03701311260099

03701604110098

03701310210407

03701310210366

03701310210464

03701310210412

03701311260710

03701604110200

Regards,
Malcolm Snelgrove
DP Computing for Aquinas College

[MalcolmS]

Hi Sam,
All good now, I have just completed adding them. Thank you very much for you assistance.
Regards,
Malcolm Snelgrove

[SamPirok]

Hi Malcolm, thanks for your patience here. All of those devices should be free now, please let me know if you have any further issues onboarding them.

[MalcolmS]

Hi Sam,
I guess you are waiting to hear back and we will have to wait a couple of weeks now with the holidays. I hope you get a break 😉
Regards,
Malcolm

[MalcolmS]

Hi Sam,
I have checked 03701604110098 and I can add that one sucessfully.

Regards,
Malcolm