AP170 Will Not Load Config or Update Firmware, but is connected to HM

[Jacob3]

Hello, 

I purchased an AP170 from a third party "like new", looks to be brand new to me. The AP170 will not load its config or even update its firmware. I have factory reset the AP several times (5-7) using the internal reset button. HiveManager will says the device is "Connected", but gives the following error message: "Device Update Failed". Any ideas??

Thanks

[ashley_finch]

Hi Jacob,

If you hover over the message does it give you further details?

Which firmware version is the AP running? It may be the case that the firmware is too old and needs updating via the Web UI.

Alternatively I'd check on the firewall rules: https://cloud.aerohive.com/support/Amsterdam.html