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AP230s randomly stop passing traffic, anyone else having this issue?

AP230s randomly stop passing traffic, anyone else having this issue?

jcoombes
New Contributor

Ok, so in the last few weeks I have been dealing with an issue that seem to have randomly started to affect specific APs.

 

What will happen is a client with connect to an AP, get an IP from our DHCP server, but then the AP stops passing any traffic from the client this seems to affect all my devices, be it Chromebook, iPad or Macbook a reboot of the AP seems to fix the issue for a short while, but then it starts happening again.

 

Oh, and it affect specific SSIDs on the AP (not all of them) so SSID 1 won't pass traffic, but SSID2 works just fine.

 

Another common thing is that they are all AP230s.

 

Anyone else have this issue?

1 ACCEPTED SOLUTION

SamPirok
Community Manager Community Manager
Community Manager

Hi Weiliu, have you tried using the 10.x firmware line for the AP230? That is the latest firmware line available and will have all the latest bug fixes and features. If you’re still having issues on the latest firmware, I’d suggest opening a technical support case so our engineers can troubleshoot that issue with you. 

View solution in original post

12 REPLIES 12

it63
New Contributor

I can't belive this is still happening on 8.2r6 on AP230.. i'm speechless

awright
New Contributor

I started having these issues too as soon as I upgraded to AP 230s to 8.2r4 Trying rolling back to 6.5r10

gyoung
New Contributor

I've seen this issue on AP130s 8.2r4.

it63
New Contributor

Issue still happening with 8.2r5 gold. Had to roll them back to 6.5r11 or else my AP230 units are unusable. Insane packet loss, clients barely able to connect. Submitted another case to AH support on this.

it63
New Contributor

Can confirm I have the exact same issue on AP230 with 8.2r4 on WPA2 Enterprise SSIDs. Regular WPA2 personal SSIDs are ok. Had to downgrade to 6.5r10 or else it's just useless.

 

See anoher post here:

 

https://thehivecommunity.aerohive.com/s/question/0D50c00006G1Ukm/anyone-having-issues-with-hive-os-82r4-with-ap230-some-of-our-users-are-constantly-getting-dropped-off-the-network-unable-to-reach-internet-and-unable-to-ping-gateway?s1oid=00D30000000pTvc&s1nid=0DBa0000000PBF7&emkind=chatterCommentNotification&s1uid=005a000000DLiw2&emtm=1541720326607&fromEmail=1&s1ext=0

GTM-P2G8KFN