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Can someone tell me why I can not create a case at this new site like I could at the old one. Also, when I try to Unmanage an old AP I am being told Unable to access data.

Can someone tell me why I can not create a case at this new site like I could at the old one. Also, when I try to Unmanage an old AP I am being told Unable to access data.

AnonymousM
Valued Contributor II

‎01-21-2020 04:54 PM

Can someone tell me why I can not create a case at this new site like I could at the old one. Also, when I try to Unmanage an old AP I am being told Unable to access data.
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samantha_lynn
Esteemed Contributor III

‎01-22-2020 02:07 PM

My apologies for the trouble with Hive Community, you should have full access now. For the unable to access data issue, are you seeing any messages indicating your entitlement key expired? If you are, you'd need to enter in a new entitlement key before you can manage your device inventory again.

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