CAPWAP failures occurring after a move to hive connect (free) from the hive select (paid)

[art_obrien]

We recently moved some AP250 APs to cloud connect (free) from the paid cloud to test that platform before deciding on license renewal. Settings between both platforms were duplicated. We're seeing APs loose connection to the hive yet internal monitoring shows no loss of connection from the network by ping.

I've worked through the steps listed in this help document.

https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG

The APs have been set to capwap over http on 80. I've turned on capwap debug for a particular AP and its output is below. For time reference, the hive reported a loss of connection via email alert at 1:46PM.

All help appreciated.

[art_obrien]

This one was one of our most frequent failures. I moved it back to the paid hive last night and it hasn't dropped again. There are a few differences but nothingI noticed capwap related.

[art_obrien]

This one is still in the free hive.

[AnonymousM]

Without reference to physical location, network topology, and AP configurations it's hard to tell. Do you mind at least sharing the running configs from an AP in Select and an AP in Connect to see if there is a basic configuration difference between the two?

[art_obrien]

Why are the same APs in the same production environment not seeing the same issue while in the paid hive manager?