Device Update failed error on multiple access points

[jurgen]

We've tried to update some AP-121 to the latest version of HiveOS, but the update fails and we receive the following error: "Device update Failed".

Rebooting and pushing a complete configuration before update, doesn't solve the issue.

[jurgen]

Hello,

I'm still having the same issue with the AP121.

Do you have any update about this issue?

Is it possible to provide me the image file, so I can manually update the access points?

[samantha_lynn]

I'm sorry for the delay getting back to you, I was trying to find another 6.2 file we could try moving to instead but I wasn't able to find one for the AP170. I'll keep looking but in the mean time, I'm going to email you 6.1r1 and 6.2r1e (again). Could we try to go back to 6.1r1, then to 6.2r1e, then on to a later version?

[techfourk]

Hi @Sam Pirok​, unfortunately I have been getting the following error when trying to update to the firmware you emailed me:

The HiveOS image is incorrect. Make sure that the image you are attempting to load is appropriate for the HiveAP platform and the difference with the image saved in HiveAP.

[samantha_lynn]

Hi @Rahul Prabhudesai​ , I have emailed you the firmware file directly. Once you upgrade to that version, you should be able to jump to any later version without going stepwise from there.

[b1h_ah]

Yes it worked. Thanks a lot.