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did a recent update and now have lost connection to ap devices. monitor shows them as "staged"

did a recent update and now have lost connection to ap devices. monitor shows them as "staged"

nishkian_b
New Contributor
did a recent update and now have lost connection to ap devices. monitor shows them as "staged"
1 ACCEPTED SOLUTION

samantha_lynn
Esteemed Contributor III

The staged status means that the AP is currently disconnected from the HiveManager so no updates can be pushed out to it, and that as soon as the device reconnects to HiveManager the update you are trying to push to it will go out automatically (unless you click cancel in the Configuration> Devices> Device Update Results screen). To get the AP reconnected to the HiveManager, you would want to follow the guide below, depending on the HiveManager Platform you are using.

 

HiveManager Classic (myhive.aerohive.com)- https://thehivecommunity.aerohive.com/s/article/CAPWAP-HiveManager-Classic

 

HiveManager (formerly NG, cloud.aerohive.com)- https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG

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1 REPLY 1

samantha_lynn
Esteemed Contributor III

The staged status means that the AP is currently disconnected from the HiveManager so no updates can be pushed out to it, and that as soon as the device reconnects to HiveManager the update you are trying to push to it will go out automatically (unless you click cancel in the Configuration> Devices> Device Update Results screen). To get the AP reconnected to the HiveManager, you would want to follow the guide below, depending on the HiveManager Platform you are using.

 

HiveManager Classic (myhive.aerohive.com)- https://thehivecommunity.aerohive.com/s/article/CAPWAP-HiveManager-Classic

 

HiveManager (formerly NG, cloud.aerohive.com)- https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG

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