E-mail notification HiveManagerNG v. 12.8.2.2

[tomaz_zelenik1]

Hello. I was trying to set up Alerts for AP if it goes down. Under System Settings - E-mail Server I set up SMTP, and TEST CONNECTION is successful. I do get an e-mail into my mail box that test was successfull.

I have one AP for testing (AP122) which is connected to my Hivemanager. Under Alerts Setting I have AP status ENABLED (alert if up and alert if down). When I disconnect PoE from AP and wait for 10 min, I don't get any Alert into my mail box.

What could be the problem?

Thanks for any help,

Tomas

[tomaz_zelenik1]

Thanks Sam for your answer. I'll open a case, I haven't done it yet.

BR Tomas

[samantha_lynn]

Hello, I was able to replicate this issue in my lab using the same HiveManager version, so at this point it would be best if you could open a technical support case for this issue so we can start digging in to the root of this issue for you. If you can let me know the case number, I can update the case with my lab results so they don't have to replicate it again.