Error 9 The device appears to be in use by another VIQ.

[karlc87]

Hi Community,

I wanted to register my Aerohive AP230 on ExtremeCloudIQ, but I get the error:

Error 9 The device appears to be in use by another VIQ.

Can you please support me?

Serial number: 02301405161228

Many thanks in advance.

Regards,

Karl

[SamPirok]

Thank you for those details, we’ll need to get the AP up to firmware version 6.5r3 at minimum in order to manage it via the XIQ platform. I don’t know of a way to update firmware via USB, but the following guide reviews how to update via the WebUI of the AP in case that helps: 

https://extremeportal.force.com/ExtrArticleDetail?n=000046425&q=WEb%20UI

[karlc87]

Hi Sam, many thanks. I added already my nice AP ,but

on Device View → Updated I see “Device Update Failed”. When I go with the mouse over it, I see: “The CLI ’save image https://fra.extremecloudiq.com:443/afs-webapp/hiveos/images/APS230-8.2r5.img.S admin [...] execute failed, cause by: The Aerohive device was unable to save the image to flash memory. Reboot The Aerohive device and try again. If this problem persists, contact Aerohive Support.”

I rebooted several times and I clicked the reset button on the device. The problem persists. Can I upgrade it also via USB? My current device version is 6.4.1.0.

Many thanks in advance.

Regards,

Karl

[SamPirok · Accepted solution]

Hi Karl, thanks for reaching out, that device should now be free to add to your inventory. Is there anything else I can help you with?