Error when connecting to Guest network

[jurgen]

For one of our customers we have the following configuration: one policy defined, with two SSID's configured. One of these SSID is as a guest network and requires the users to connect using a social login.

The same configuration is used at several locations of the customers. At one of these locations, users can't connect to the guest network. They receive the following error: 500 ERROR ACPP Configuration is wrong .

It is an AP121 and the current HiveOS is 6.5r10.205308. We are using MyHive .

Is there an option to get some extra logging from this device remotely?

[jurgen]

Ok, thanks for the help.

[samantha_lynn]

You can rerun the command with "no" in front to disable the debugs if you'd like. For example: no _debug auth basic

They also are disabled when you reboot the AP.

[jurgen · Accepted solution]

Hello,

The problem is solved. We just forgot to gave the access point a static ip.

Do I need to do something in order to disable the logging again?

[samantha_lynn]

Yes, if you can SSH in to the AP and enable the following debugs, we can get some insight in to the authentication process to see what's failing.

_debug auth basic

_debug auth verbose

Then we would want to replicate the issue with a test device, and pull tech data. Please let me know the MAC address of the client you use to test with, so I can focus on that traffic in the tech data.

If you are using HiveManager (formerly NG, cloud.aerohive.com) you can get tech data by going to Tools> Utilities> Get tech data> Check the box next to the AP> Get tech data (blue button at the top of the page this time). Please feel free to send that to me at communityhelp@aerohive.com, and I can let you know what we find.