Errors in interface after upgrading HMNG to 12.8.3.1

[tobias_protz]

We updated your HMNG to the latest version (12.8.3.1-NGVAFEB19) and the update itself went smooth and fast.

But after logging in again, ticking any checkbox in the "location" sub menu does nothing anymore.

Whenever I switch from "Dashboard" to "Monitor" and back, I am greeted with the EULA screen again. If I tick the checkbox "I Agree" and click on submit, there is a red banner across the top of the screen with the text "an error has occured".

Clearing out the logs and restarting the VM helped nothing.

Does anybode have any idea how we can fix this? We have too many clients, and need to filter based on location.

[tobias_protz]

Thanks Sam,

unfortunately iirc the ability to open cases was revoked from me some time ago because we are not a reseller/deployer, but "end user" - but are doing anything considering our deployment ourselves.

I noticed though that the available version for download for HMNG has increased to 12.8.3.2 - but I couldn't find any patch notes for it. Any chance that some of these problems might be fixed now?

In the past we sometimes had problems after larger upgrades with the databases, but those seemed to repair itself after a few days of use.(probably old, incompatible data being thrown out of the logs).

[samantha_lynn]

That sounds like you would want to open a case with technical support so they can troubleshoot the HiveManager deployment. They may need to restart some services on the HiveManager shell or check the resources allocated to the deployment.