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Has anyone figured out how to view the Client issues reported in the Manage>Tools tab?

Has anyone figured out how to view the Client issues reported in the Manage>Tools tab?

w1f1n00b
Contributor II

Depending on how I filter the records, I will get a varying amount of entries. However, these never seem to acutely reflect the numbers reported in the three tiles "Association, Authentication & Networking"

I was just troubleshooting an issue where Client360 showed there was a problem with dhcp, however these problems were not being reflected in the "Client Monitor: Issues List".

Is this broken, or am I doing something wrong.

7db6f7147d1d4012ae075f91c943d302_0690c000009RugMAAS.png

?client last 4 hour

2 REPLIES 2

w1f1n00b
Contributor II

Would a client failing to get a DHCP lease 4 times within an hour not qualify as a "short period of time"? What's the point of having an issues list if I have no way to know when and if it will report ongoing issues? In this case I was unable to find the source of the problem, but after rebooting the AP (ap330 - 6.5r12) clients were then able to get a dhcp lease.

samantha_lynn
Esteemed Contributor III

The issues list tends not to display an issue report unless the issue happened multiple times within a short period of time. So you may enter the wrong password for an SSID once, but so long as you don't enter a wrong password multiple times back to back, it won't show up on the client monitor issue list. It would be better to use auth debugs to troubleshoot client connectivity issues that are intermittent.

GTM-P2G8KFN