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Hello, I am unable to add AP as it comes up with Error (device already onboarded). The account that it was previously on has been shut down. Can a device be released from HM. The serial number is 33013080805443.

Hello, I am unable to add AP as it comes up with Error (device already onboarded). The account that it was previously on has been shut down. Can a device be released from HM. The serial number is 33013080805443.

adolphzhangqi
New Contributor
Hello, I am unable to add AP as it comes up with Error (device already onboarded). The account that it was previously on has been shut down. Can a device be released from HM. The serial number is 33013080805443.
4 REPLIES 4

adolphzhangqi
New Contributor

Thank you.

AnonymousM
Valued Contributor II

You can reach the Aerohive SE or Aerohive TAC team to resolve the issue.

adolphzhangqi
New Contributor

Yes, I do agree with you. How can it be freed up?

AnonymousM
Valued Contributor II

If you get an error message stating "Device alreday onboarded", it means it has been already associated to someones cloud account.

GTM-P2G8KFN