Hello, I am unable to add AP as it comes up with Error (device already onboarded). The account that it was previously on has been shut down. Can a device be released from HM. The serial number is 33013080805443.

[adolphzhangqi]

Hello, I am unable to add AP as it comes up with Error (device already onboarded). The account that it was previously on has been shut down. Can a device be released from HM. The serial number is 33013080805443.

[adolphzhangqi]

Thank you.

[AnonymousM]

You can reach the Aerohive SE or Aerohive TAC team to resolve the issue.

[adolphzhangqi]

Yes, I do agree with you. How can it be freed up?

[AnonymousM]

If you get an error message stating "Device alreday onboarded", it means it has been already associated to someones cloud account.