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Hello I have two AP's and when I try to add it to Hive Manager Platform, it says "Device already onboarded". The S/N is: 01221906081120 and 01221906081003. Can you help me? Thanks in advance

Hello I have two AP's and when I try to add it to Hive Manager Platform, it says "Device already onboarded". The S/N is: 01221906081120 and 01221906081003. Can you help me? Thanks in advance

albert
New Contributor

‎12-11-2019 09:53 AM

Hello I have two AP's and when I try to add it to Hive Manager Platform, it says "Device already onboarded". The S/N is: 01221906081120 and 01221906081003. Can you help me? Thanks in advance
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3 REPLIES 3

samantha_lynn
Esteemed Contributor III

‎12-11-2019 05:50 PM

Of course, I've emailed you directly with the necessary information. Please let me know if I can clarify anything for you.

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albert
New Contributor

‎12-11-2019 03:59 PM

Van you provide a distri for me
Thanks
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samantha_lynn
Esteemed Contributor III

‎12-11-2019 02:28 PM

I would usually be able to help you with this but our server is having some issues, so you'll need to open a case with your distributor to request the duplicate records for these devices be removed. If you're unsure who to contact for you distributor, I can provide some contact information, just let me know.

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GTM-P2G8KFN