high collision on WIFI

[Anonymous]

high collision on WIFI

[greg_amato]

Any update on when an r8 can be expected? Or workarounds possible? This issue is inhibiting our ability to detect and remediate true inference issues across our campus.

[w1f1n00b]

Just a heads up, this issue is not indicated on the 10.0r7a release notes. It would be nice to know that the "known issues" portion of the release notes are being kept up to date, especially when it is currently the recommended OS for most devices.

[samantha_lynn]

Also please keep in mind we have a known issue right now with the 10.x firmware line that causes false positive interference alters. If you are on a 10.x version, consider moving to an 8.x version until 10.0r8 is release, which should have a fix for this issue.

[samantha_lynn]

These guides review how to troubleshoot interference (which high collision indicates), depending on the HiveManager platform in use:

HiveManager Classic:https://thehivecommunity.aerohive.com/s/article/Radio-Frequency-Interference-Troubleshooting

HiveManager:https://thehivecommunity.aerohive.com/s/article/Radio-Frequency-Interference-NG

This guide will walk you through how to determine which HiveManager you are using, for reference: https://thehivecommunity.aerohive.com/s/article/Which-HiveManager-Platform-am-I-using

If you'd like assistance interpreting the data, please feel free to send me tech data from an AP at communityhelp@aerohive.com.