How is it possible to change the Default user for another name and email address in HiveManager? Administrator users I created doesn't have the same credentials with the same profile "Configuration and Monitoring".

[s_didi]

How is it possible to change the Default user for another name and email address in HiveManager? Administrator users I created doesn't have the same credentials with the same profile "Configuration and Monitoring".

[samantha_lynn]

Thanks for that VHM information, I've emailed you directly with the next step we need to take.

[s_didi]

Hi Sam,

I eventually found out the account that was initially used to create the super user.

I would like to switch the super user login and email address for my own informations.

Could you help?

I am gonna send you the VHM ID information by email.

Thanks

[samantha_lynn]

If you aren't able to add licenses then you are not the super user. You would need to find the original email used to register the HiveManager with to find your super user. If you can provide your VHM ID, I can try to find your super user for you. If you'd rather email me your VHM ID directly, please feel free to reach me at communityhelp@aerohive.com.

[s_didi]

Hi Sam,

I am sorry but I can't find the "Admin Account Manager" you are refering to. In order to manage accounts I can only go to HiveManger and then create, modify or delete accounts from the "Administrators" left menu with "Admin Groups" and "Administrators" as sub menus.

Is it possible that something is going wrong with my account since I can't even add licenses or fill out the form: "Submit updated user registration information to Aerohive".

Everything is greyed out...

Thanks for your help.